Privacy Policy
Effective date: 17 January 2026
This Privacy Policy explains how Stem-Notes ("we", "us", or "our") collects, uses, and shares information when you use our website and app (the "Service").
1. Information we collect
- Account and profile data: name, email, username, avatar, phone number (if provided), and organization membership details.
- Content you create: documents, notes, titles, icons, cover images, and other content you add to the Service.
- Files and attachments: images, PDFs, text files, and other files you upload.
- Collaboration data: shared documents, access permissions, and real-time edits.
- AI assistant data: prompts, messages, and outputs if you use AI features.
- Calls and meetings: identifiers, timestamps, and audio/video streams when you use video calls; recordings if you enable them.
- Usage and technical data: device and browser information, IP address, logs, and diagnostics.
2. How we use information
- Provide and operate the Service.
- Authenticate users and secure accounts.
- Store and sync your documents and files.
- Enable collaboration, sharing, and publishing.
- Provide AI features and improve responses.
- Facilitate video calls and meetings.
- Maintain safety, prevent abuse, and debug issues.
- Comply with legal obligations.
3. Sharing and disclosure
We share information only as needed to provide the Service:
- Service providers for hosting, storage, authentication, AI processing, and video calls.
- Payment processors if you purchase a subscription (they handle payment details directly).
- Legal and safety purposes when required by law or to protect rights and security.
We do not sell your personal data.
4. Public and shared content
If you publish a document, it becomes accessible to anyone with the link. Shared documents may be visible to collaborators or organization members depending on your settings.
5. AI features
If you use the AI assistant, your prompts, messages, and attached files may be processed to generate responses. Avoid submitting sensitive data that you do not want processed by automated systems.
6. Cookies and similar technologies
We use essential cookies and local storage to keep you signed in, remember preferences, and operate the Service. You can control cookies in your browser settings.
7. Data retention
We retain your data for as long as your account is active or as needed to provide the Service. We may delete or anonymize data when it is no longer required.
8. Security
We use reasonable technical and organizational measures to protect your data. No system is completely secure, and we cannot guarantee absolute security.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, or export your data, or to object to certain processing. To exercise these rights, contact us.
10. International transfers
Your data may be processed in countries other than your own. We use appropriate safeguards for cross-border transfers where required.
11. Changes to this policy
We may update this policy from time to time. The effective date will be updated when changes are posted.
12. Contact
If you have questions or requests, contact us at [email protected].
